Privacy Policy
Digital Seo Experts Technical Support is committed to
maintain privacy of the information provided by you. This will not be
shared with any unauthorized user. Authorized users can be our staff,
agents, authorized representatives, web-host and those involved in
rendering support to your system. Before you proceed with this
agreement, you may visit our website at digitalseoexperts.icareservices247.com and
familiarize yourself with our privacy policy.
This privacy policy discloses the practices for Digital Seo Experts (“Digital Seo Experts”) to protect privacy for users of its
Service.
From herein, the Service” is defined as the user support
services owned and operated by Digital Seo Experts . Submitting your
information on our website constitutes acceptance of this privacy
Policy.
INFORMATION COLLECTION AND USE :
Digital Seo Experts is the sole owner of the information collected through the
web site/phone/e-mail. We will not sell or rent this information to
others in ways different from what is disclosed in this policy. Digital Seo Experts collects information from the users at several different
points through our toolbar.
a) Personal Information: We will ask you
when we need information that personally identifies you (personal
information) or allows us to contact you. In order to use the Digital Seo Experts Service user must first complete the registration form.
During registration user is required to give user contact information
(such as First and Last name, E-mail address, Postal address, Phone
number(s), Personal identifier etc.). Digital Seo Experts will use your
contact details to contact you regarding the product and/or services you
have requested.
The user (You) hereby give consent to receive autodialed
and/or pre-recorded telemarketing calls (This includes
re-registration/renewal notifications, special offers, and surveys on
improving our service) from or on behalf of Digital Seo Experts at the
telephone number provided, including their wireless number, if
applicable. The user (You) understands that consent is not a condition
of purchase.
b) Payment Information: If user registers
to use the Service provided by Digital Seo Experts, we will collect
credit card information, and other payment information necessary to
complete a payment from user. Digital Seo Experts may use a third party
to process and verify credit cards for billing purposes. This requires
us to share user name, credit card number, expiration date and billing
address with the credit card processing company. When processing a
payment transaction, Digital Seo Experts will also obtain information
regarding the amount of the payment and other transaction data. We may
transfer or disclose this payment information to a third party only to
the extent necessary in order to complete the payment processing.
c) Computer System Information:
i) Subscriber Computer: We may also ask for
information related to your computer. This may include: information
about the date of purchase of your computer, type of computer,
identification number of your computer, make and model of your computer
and/or any computer hardware, software or peripherals attached to it,
condition of the computer, system and registry data about software
installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized
technical support to you, and to help us update our support tools and
enhance our supported products list.
ii) While requesting support you may request for the
problem to be resolved by taking control of your computer. Digital Seo Experts uses qualified tools which allow user to grant control of
user computer to an Expert over the Internet, so that the Expert can
diagnose or correct problems. Experts are not allowed to use the
software until and unless they have received adequate training in its
use, and user have consented to grant control. In addition, Experts will
not use tools to obtain confidential or sensitive information stored
on user computer or network, deliberately destroy information on user
computer or network, or cause user to experience system problems.
iii) Diagnostic Tool: Some Digital Seo Experts online diagnoses application may collect a wide variety of
useful information about the state of a computer system and the
applications on it. This information is packaged into a document
containing all the essential details needed by Digital Seo Experts and
is sent securely over the Internet to the Digital Seo Experts server or a
third party server appointed by Digital Seo Experts. Digital Seo Experts analyzes this information to help diagnose and solve
end-user problems. Information collected by the Digital Seo Experts
application will not contain any sensitive information such as Web sites
visited, e-mail messages, e-mail addresses sent to, passwords,
profiles, etc.
Use of the and Diagnoses applications is also subject to the
terms of use in the respective software license agreements.
d) Live Help Session Records: Digital Seo Experts reserves the right to monitor on-line and off-line sessions
between user and a Technical Support Executive for quality control of
the Service provided to the Customer by Technical Support Executive. In
addition, we may record on-line and off-line sessions conducted on the
Web site for user reference and to assist in resolution of disputes
and/or potential complaints. The session records will also be used to
improve the Service, build a support knowledge base, and/or conduct
internal market research. Session record data will not be correlated
with personally identifiable data about individual customers.
e) Cookies: A cookie is a message given to a
Web browser by a Web server. The browser stores the message in a text
file. The main purpose of cookies is to identify users and possibly
prepare customized Web pages for them. Usage of a cookie is in no way
linked to any personally identifiable information while on our site and
cannot infringe the privacy of our customers.
f) Log Files: We use IP addresses to
analyze trends, administer the site, track user movement, and gather
broad demographic information for aggregate use.
g) Sharing: We will share aggregated
demographic information with our partners and advertisers. This is
usually not linked to any personal information that can identify any
individual person, unless specifically required to allow use of specific
widgets within the toolbar.
h) Surveys & Contests :From
time-to-time our toolbar requests information from user via surveys or
contests. Participation in these surveys or contests is completely
voluntary and user therefore has a choice whether or not to disclose
this information. Information requested may include contact information
(such as name and shipping address), and demographic information (such
as zip code). Contact information will be used to notify the winners and
award prizes. Survey information will be used for purposes of
monitoring or improving the use and satisfaction of this toolbar and the
Digital Seo Experts service.
i) Children’s Online Policy: No part of our
website is structured to attract anyone under the age of 13. Consistent
with the Children’s Online privacy Protection Act, we do not collect or
maintain information at our website from or sell products to those we
actually know are under the age of 13. Please ask your parent or
guardian to assist you in using our services if you are under the age of
13.
2) SECURITY: This Web site takes every
precaution to protect information of users. When user submits sensitive
information via the Web site, user information is protected both on-line
and off-line. When our registration form asks User to enter sensitive
information (such as credit card number), the information is encrypted
and is protected with the best of the encryption software. While on a
secure page, such as our registration form, the lock icon on the bottom
of Web browsers such as Microsoft Internet Explorer becomes locked, as
opposed to un-locked, or open, when User is just ‘surfing’. While we use
encryption to protect sensitive information online, we also do
everything in our power to protect user-information off-line. All of our
users’ information, not just the sensitive information mentioned above,
is restricted in our offices. Only employees who need the information
to perform a specific job (for example, our billing clerk or a customer
service representative) are granted access to personally identifiable
information. Our employees use password-protected screen-savers when
they leave their desk. When they return, they must re-enter their
password to re-gain access to user information. Furthermore, ALL
employees are kept up-to-date on our security and privacy practices.
Every quarter, as well as any time new policies are added, our employees
are notified and/or reminded about the importance we place on privacy,
and what they can do to ensure our customers’ information is protected.
Finally, the servers that we store personally identifiable information
on are kept in a secure environment. In situations that are required by
law, we may disclose some information about our users to law-enforcing
officers.
3) SUPPLEMENTATION OF INFORMATION: In order
for this toolbar to properly fulfill its obligation to our customers,
it is necessary for us to supplement the information we receive with
information from Third party sources. For example, to determine our
user’s creditworthiness, we may use their name and other related
information to request a credit report. Once we determine user
creditworthiness, this document is destroyed.
a) Special Offers: We send all new members a
welcoming e-mail to verify password and logon name. Established members
will occasionally receive information on products, services, special
deals, and newsletters.
b) Correction/Updating Personal Information:
If User personally identifiable information changes (such as user zip
code), or if User no longer desire the Service, we will Endeavour to
provide a way to correct, update or remove User personal data provided
to us. This can be done at the Profile page.
c) Notification of Changes: Digital Seo Experts reserves the right to update this privacy Policy at any
time by posting changes online without notice to you. The most current
version of the privacy Policy can be reviewed by clicking on the
“privacy Policy” hypertext link located on our web site
digitalseoexperts.icareservices247.com. It is your responsibility to refer
to this privacy Policy before submitting any information on the website.
Submitting your information after such changes to the privacy Policy
constitutes acceptance of those posted changes.
d) Opt-out Provision: Customers may prevent
their information from being used for purposes other than those for
which it was originally collected by emailing us at
feedback@icareservices247.com
e) If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it was
collected, we will notify user via e-mail. We will use information in
accordance with the privacy policy under which the information was
collected.
If user has any questions about the privacy Policy at our
Web site, user can e-mail user inquiries to
feedback@icareservices247.com